Return Policy
At Tigerline Golf, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 30 days of receiving your order. Please review the following guidelines for our return process:
Eligibility Criteria
To be eligible for a return, the item(s) must meet the following criteria:
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Unused and Unaltered: The item must be in its original condition, unused, and unaltered.
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In Original Packaging: All original packaging, tags, labels, and accessories must be included.
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Proof of Purchase: A valid proof of purchase, such as the order confirmation or receipt, is required.
Initiating a Return
To initiate a return, follow these steps:
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Contact Us: Send an email to support@tigerlinegolf.com with your order number, the item(s) you wish to return, and the reason for the return.
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Return Authorization: Await confirmation and instructions from our customer service team. Returns without prior authorization may not be accepted.
Return Shipping
Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure the safe arrival of your return.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within a reasonable timeframe.
Exclusions
The following items are not eligible for return:
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Customized or Personalized Items: Products that have been customized or personalized cannot be returned unless they are defective or damaged.
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Final Sale Items: Items marked as final sale are not eligible for return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@tigerlinegolf.com with photos of the product and packaging. We will work to resolve the issue promptly.
Contact Information
If you have any questions or concerns about our return policy, please contact us at support@tigerlinegolf.com.